Are students or parents permitted to enter CIS campuses?
Students are not permitted to enter CIS campuses at this time. However, parents are permitted to enter the Community Centre at Koh Pich campus to handle essential business.
How can I make tuition and fee payments?
Fee payments can be made in the cashiers’ office, online, via bank transfer or at a Canadia Bank branch. Please email firstname.lastname@example.org with any questions or for bank account information.
Communication With CIS and COVID-19 Information
Who do I contact for assistance at CIS?
- General assistance: email@example.com
- Gibbon support or requests for learning devices (laptops, etc.): firstname.lastname@example.org
- Classroom or learning support: classroom teachers directly, via email, Seesaw or Google Classroom
- School health matters via our School Health Services Team: email@example.com
- Social and emotional support from our counselling team:
- Sheila Mills (JK-Grade 4): firstname.lastname@example.org
- Annie Cadwell (Grades 5-11): email@example.com
How will CIS communicate with parents regarding the reopening of the school?
CIS will share up-to-date information via email and social media on a regular basis. Please ensure at least one member of your household has a working email address. Sometimes messages are directed to your spam/junk folder, so be sure to check there for updates as well.
From which sources does CIS gather information regarding COVID-19?
CIS works closely with the MoEYS, MoH and embassies in Phnom Penh to monitor COVID-19 developments. We also take advice from the World Health Organization (WHO), the Pasteur Institute and the Center for Disease Control (CDC).
Where can I find additional information about COVID-19?
- World Health Organization (WHO)
- WHO’s WhatsApp account for regular updates by phone: +41 79 893 18 92
- Cambodian Ministry of Health (English)
- Cambodian Ministry of Health (Khmer)
- Pasteur Institute
Exposure, Quarantine and Testing
Where can I take a COVID-19 test?
COVID-19 tests are available at Khmer Soviet Friendship Hospital, the National Institute of Public Health and Chak Angre. An additional temporary testing centre has been set up at the Community Hall on Koh Pich – Google Map Location
However if you or your family experience Covid-19 symptoms AND have been in an outbreak location, a test may be necessary. Please contact 115 for information or reach out to our school nurse at firstname.lastname@example.org for additional support.
Private clinics, including Intercare Medical Center, offer rapid testing.
How can I best provide emotional support for my family during this time?
Please see our CIS Cares webpage for materials that can help your family understand and cope with COVID-19.
What happens if I choose to keep my child at home when the school reopens?
CIS will provide online learning to students who remain at home following the reopening. Students can enroll in either option on a month-to-month basis. Please see our website for further information and tips on online learning. Contact your child’s classroom teacher with any questions about schooling following the reopening.
Is online learning the same quality as classroom-based education?
To ensure our students’ learning remains uninterrupted, they will receive the same quality instruction as they would if they were on campus.
All students will receive kits filled with resources that will help facilitate learning at home. Our curbside and virtual libraries will also remain available. For more information, please reach out to your child’s homeroom/advisory teacher.
How can parents support their children with online learning if they are less comfortable communicating in English?
Parents who are less comfortable communicating in English are invited to ask questions and discuss concerns with their child’s teacher with the help of an interpreter. Please contact email@example.com for assistance.
Parents can also support their children’s time management and overall well-being using their home language. Specifically, parents might:
- ensure that students are online for the scheduled live Zoom classes.
- provide some basic supplies for their children to complete tasks.
- invite their child to discuss their schoolwork, energy levels and any feelings of anxiety.
- help their child to take breaks during scheduled recess periods during the day.
- support their child to exercise and rest after school.
Extracurricular Activities and Other School Services
Will I be refunded for any unused ECA classes, lunch services and bus services accrued during the 2020-2021 school year?
Credit notes for missed lunches and ECA sessions will be applied to your child’s student account. Once on-campus learning resumes, ECA make-up sessions will be scheduled for later this semester. If you have any questions about credits, please contact firstname.lastname@example.org.
Should I register my child for the school bus or lunch services for the 2021-2022 school year, even though they are currently suspended?
Parents will be informed when registration for school services reopens.
General Health and Safety Reminders
How can CIS families help to prevent the spread of COVID-19?
The WHO offers comprehensive health and safety information related to COVID-19. If you have any COVID-19-related or general health and safety questions, please contact our school nurse at email@example.com.
Practicing preventative measures will reduce the risk of COVID-19 infection for you and your family. We are well informed about the need for hand washing, mask wearing and social distancing. Here are some important tips to ensure you are practicing these measures effectively:
- Wash hands before and after removing a mask. Remove it from the straps instead of the front.
- Wash reusable masks daily.
- Try not to touch the mask with your hands when it’s on your face. If you do, wash your hands.
- Keep extra masks in your bag or car so you are never without one.
- Develop a routine – make it a routine to wash your hands when you come home from being outside, along with all the other important times (after toileting, eating/preparing food, touching others etc.).
- Make it fun for your children to learn this habit – sing songs to time how long you’re washing or make a fun reminder game.
- Lead by example – children will learn by watching you to build these and other healthy habits.
- Avoid the potential for exposure!
- Limit the number of times you have to go out – buy 1 week’s supply of groceries at a time.
- Online shop for what you can.
- Limit the number of different places you visit.
- Crowded enclosed spaces like shopping malls or indoor group gatherings are the highest risk for transmission – consider this when planning your social activities
- It is still safe and important for your physical and mental health to be outside and moving your body! Go for a walk outside early in the morning or in the evening – just wear your mask, keep your distance from others, and wash your hands. Be mindful of any curfews implemented by the government before scheduling your walk.
Physical health is one pillar of one’s well-being. Managing the stress and anxiety of these uncertain times is necessary for overall health and wellness. Try these strategies to contribute to your and your family’s health and wellness: Coping with COVID-19 Stress.