Policies and Terms of Use

1. PRIVACY

1.1 Scope

This Policy applies to personal data collected through:

• The CIS website
• Online inquiry and admissions forms
• Communication platforms, including but not limited to Telegram, WhatsApp, and email services.

1.2 How We Collect Information

CIS may collect personal data submitted to it by individuals via:

• Its website, school systems, and digital platforms
• Forms, enquiries, applications, or communications
• Through admissions and enrolment processes
• From authorised third parties supporting school operations

1.3 Information We Collect

1.3.1 Website Visitors

When users access the CIS website, certain technical information may be collected automatically. Please refer to Section 2 of this Policy to learn more about how the CIS website uses cookies and similar technologies.

1.3.2 Inquiry and Admissions Information

CIS may collect and process personal data only when it is submitted to us, including:

• Name
• Email address
• Telephone number
• Emergency contact information
• Employer information

1.3.3 Student and Educational Information

CIS may collect and process information necessary to support student learning, well-being, and school operations, including:

• Student enrolment details
• Academic information
• Learning support information
• Behavioural or safeguarding records, where required

1.3.4 Health and Medical Information

CIS may collect medical information necessary for student welfare, safeguarding, or operational purposes.

1.4 How We Use Personal Data

CIS uses personal data for legitimate educational, administrative, operational, safeguarding, and communication purposes, including:

• Managing admissions and enrolment
• Communicating with parents, students, and prospective families
• Supporting educational services
• Maintaining student records
• Supporting safeguarding and student welfare
• Managing employment and recruitment processes
• Improving website functionality and user experience
• Maintaining school security and IT systems
• Meeting legal and regulatory obligations

1.5 Legal Basis for Processing

CIS processes personal data through school communication platforms where there is an appropriate lawful basis, including:

• Consent
• Contractual necessity
• Compliance with legal obligations
• Protection of vital interests
• Legitimate educational and operational interests
• Safeguarding responsibilities

1.6 Sharing of Personal Data

CIS may share personal data where necessary with trusted third-party service providers and organizations that support school educational, administrative, and operational activities, including:

• Educational technology and cloud service providers
• Student information systems
• IT and website service providers
• Payment and administrative service providers
• Government or regulatory authorities where legally required
• Professional advisers and auditors

CIS takes reasonable steps to ensure that third-party providers maintain appropriate confidentiality and security standards. CIS does not sell personal data to third parties.

CIS aims to comply with all applicable local and international laws, regulations, legal processes, standards, or safeguarding obligations, and where required, may be obligated to disclose personal information to relevant law enforcement, government authorities, or authorized bodies.

1.7 Third-Party Websites and Service Providers

The CIS website may contain links to third-party websites, platforms, or external services used to support school operations, communications, admissions, analytics, or educational services.

CIS takes reasonable steps to assess and review third-party service providers and software platforms to ensure appropriate data protection, privacy, confidentiality, and security standards are maintained. Where third-party providers process personal data on behalf of CIS, they are expected to implement appropriate safeguards and handle personal data in accordance with applicable privacy and data protection requirements.

While CIS undertakes reasonable due diligence when selecting third-party providers, users are encouraged to review the privacy policies of external websites or services they access through the CIS website. CIS is not responsible for the contents of any external websites that link to its website or that are linked from this website. No warranty is made with respect to such other websites (or services offered through them), and a link to another site or service is not an endorsement of that site or service.

1.8 International Data Transfers

Some CIS systems or service providers may store or process personal data outside Cambodia, including cloud-based educational or administrative platforms. Where international transfers occur, CIS takes reasonable steps to ensure appropriate safeguards and protections are in place.

1.9 Data Security

CIS implements appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, loss, misuse, or alteration.

These measures may include:

• Access controls
• User authentication
• Secure systems and networks
• Confidentiality obligations
• Security monitoring and review processes

While CIS takes reasonable measures to protect personal data, no system can guarantee absolute security. In the event of a data breach that is likely to impact personal data, CIS will take appropriate steps to contain and assess the incident and, where appropriate, notify affected individuals in a timely manner and in accordance with its internal procedures.

1.10 Data Retention

CIS retains personal data only for as long as necessary for educational, operational, safeguarding, legal, or administrative purposes. When personal data is no longer required, it will be securely deleted, anonymised, or archived in accordance with CIS procedures.

1.11 Your Rights

Subject to applicable laws and regulations, individuals may have rights relating to their personal data, including:

• The right to request access to personal data
• The right to request correction of inaccurate information
• The right to request deletion where appropriate
• The right to object to certain processing activities
• The right to withdraw consent where consent is relied upon

Requests relating to personal data may be submitted using the contact details below.

2. COOKIES

2.1 What Are Cookies?

Cookies are small text files stored on a user’s device when visiting a website. Cookies help websites function efficiently, improve user experience, and provide information about how websites are used.

Cookies may be temporary (session cookies) or remain on a device for a longer period (persistent cookies).

2.2 How CIS Uses Cookies

CIS may use cookies and similar technologies to:

• Support website functionality
• Remember user preferences
• Improve website performance
• Analyse website traffic and usage
• Enhance user experience
• Support admissions enquiry and communication tools

2.3 Types of Cookies We May Use

2.3.1 Essential Cookies

These cookies are necessary for the operation of the website and enable core website functionality. Without these cookies, certain features and services may not function properly.

2.3.2 Performance and Analytics Cookies

These cookies help CIS understand how visitors interact with the website by collecting aggregated or anonymised information. This information is used to improve website performance and user experience.

2.3.3 Functionality Cookies

These cookies help remember user preferences and settings to improve website usability.

2.3.4 Third-Party Cookies

Certain third-party services integrated into the website may also use cookies or tracking technologies.

2.4 Third-Party Tools and Services

CIS may use third-party platforms and service providers, including HubSpot and website analytics tools, to support website forms, communications, admissions enquiries, and website performance monitoring.

These providers may process limited technical or personal data on behalf of CIS and are expected to maintain appropriate security and data protection standards. Additional information regarding third-party privacy and cookie practices may be available through the respective provider websites.

2.5 Managing Cookies

Users may manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect website functionality or user experience.

For more information about cookies and browser settings, users may visit  www.allaboutcookies.org

3. TERMS OF USE

3.1 Terms of Website Use

References in these Terms of Use (Terms) to CIS refer to CIS, its subsidiaries, and affiliates. Please read these Terms before using CIS services, products, and digital platforms.

3.2 Accessing the CIS Website

By accessing the CIS website (Website), you agree to the following terms and conditions and other applicable laws. CIS reserves the right to make changes to the Terms at any time, without notice, and encourages you to review the terms and conditions regularly. Your continued access to or use of the Website means that you agree to the latest terms at the time of use.

3.3 Reliance on Information

CIS has made all reasonable efforts to ensure that all information provided through the Website is accurate at the time of inclusion; however, there may be inadvertent and occasional errors. In spite of our best efforts, the information on the website may become out of date over time.

The information on this site is provided free of charge and solely for information purposes. It is not intended to and does not create a business, employment, or professional services relationship between you and CIS.

CIS does not guarantee, and makes no representations or warranties of any kind, whether expressed or implied, about the information or opinions provided through this website, including any items used either directly or indirectly from the Website. CIS accepts no liability for any inaccuracies or omissions in the Website, and any decisions based on information and opinions contained in the Website are at your sole discretion and responsibility.

3.4 CIS’s Liability

CIS accepts no liability for any direct, special, indirect, consequential, exemplary, or punitive losses or damages, or any other damages whatsoever resulting from whatever cause through the use of any information and opinions obtained either directly or indirectly from the Website or any other website accessed through or referred to in the Website.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

3.5 Intellectual Property Rights

All the information, contents, text, images, including but not limited to HTML code, photography, and buttons contained within the Website are owned by or licensed to CIS and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without CIS’s express, advance, written consent. The information and images contained within the pages of the Website are the copyright of CIS or one of its subsidiaries around the world. All such rights are reserved.

3.6 Viruses, Hacking, and Other Offences

You must not misuse this site by knowingly introducing viruses or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any CIS server, computer, or database.

4. CHANGES TO THIS POLICY AND TERMS

CIS may update the Policy and Terms periodically to reflect operational, legal, or technological changes and reserves the right to make changes and corrections at any time, without notice. 

The most current version of the Policy and Terms will be published on the CIS website.

5. CONTACT INFORMATION

For questions regarding this Privacy and Cookie Policy and Terms of Use, please contact the CIS Data Protection Lead:

Email: policy@cisp.edu.kh

Last Updated: August 10, 2026